Delivery Policy

Delivery Timeframe

At Planet Glasses, we strive to provide you with a seamless and efficient delivery experience. Our goal is to deliver your glasses within 14 days of receiving your order. This timeframe includes the necessary steps to ensure that your glasses meet the highest standards of quality and precision.

Customization and Glazing Process

As a part of our commitment to delivering high-quality eyewear, each pair of glasses undergoes a meticulous glazing process. This involves producing and installing customized lenses based on your prescription and preferences. While this process ensures that your eyewear is tailored specifically to your needs, it can sometimes extend the delivery timeframe beyond our standard estimate.

Potential Delays

While we aim to deliver your order within 14 days, factors such as the complexity of your prescription, the type of lenses chosen, and current demand may occasionally lead to delays. We appreciate your understanding and patience as we work to deliver your customized glasses as quickly as possible.

Tracking Your Order

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information. This allows you to monitor the status of your delivery and stay informed about its estimated arrival.

Customer Support

If you have any questions about your order or delivery timeframe, please do not hesitate to contact our customer service team. We are here to assist you and provide updates on the status of your order.

Thank you for choosing Planet Glasses. We are dedicated to ensuring that your eyewear experience is exceptional from start to finish.