Returns Policy

Returns Policy Overview

At Planet Glasses, we are committed to ensuring your satisfaction with every purchase. In accordance with the mandatory returns policy of the United Kingdom, we accept returns under specific conditions to ensure a fair and consistent process for all our customers.

Eligibility for Returns

You may return your glasses within 14 days of receiving your order, provided that:

The glasses are in their original, unused condition, including all packaging and accessories.

The glasses have not been customized or altered to fit specific prescriptions or personal specifications, as custom-made items are exempt from returns unless they are faulty or not as described.

How to Return Your Glasses

Contact Us: Before returning an item, please contact our customer service team at info@planetglasses.com to obtain a Return Authorization Number (RAN) and further instructions.

Prepare Your Return: Ensure the glasses are securely packed in their original packaging. Include a copy of your order confirmation or receipt and the Return Authorization Number inside the package.

Ship Your Return: Send the package to the return address provided by our customer service team. Please use a tracked shipping service to ensure your return is received safely.

Refunds

Upon receiving and inspecting the returned glasses, we will process your refund to the original payment method. Please allow up to 14 days from the receipt of the returned item for the refund to be completed. The refund will cover the cost of the glasses but not any original shipping fees, which are non-refundable.

Faulty or Incorrect Items

If you receive glasses that are faulty, damaged, or not as described, please contact our customer service team immediately. We will arrange for a return and provide a replacement or full refund, including any shipping costs incurred.

Exclusions

Please note that customized or prescription glasses that are made to your specific requirements cannot be returned or exchanged unless they are defective or not as described.

Customer Support

For any questions regarding returns or to initiate a return, please contact us at:

Planet Glasses
Email: info@planetglasses.com

Thank you for choosing Planet Glasses. We are here to assist you and ensure a smooth returns process.